In short
Most online stores need a privacy policy (required by law in many places when you collect personal data), terms of service, a refund and return policy, a shipping policy with delivery times, visible contact details and clear prices including all fees. Selling to the UK or EU adds consumer rights such as a 14-day cancellation period.
Checklist before launch
- 1
Privacy policy
What data you collect, why, which services you use (payments, shipping, analytics) and customers' rights.
- 2
Terms of service
How orders, payments, delivery and liability work.
- 3
Refunds and returns
Your return window and process. UK and EU consumers usually have 14 days to cancel online orders.
- 4
Shipping policy
Delivery times, costs and regions, visible before checkout.
- 5
Contact details
An email address and, for UK/EU stores, a postal address.
Products and brands
Don't sell branded goods without authorization and don't use other people's product photos without permission. Some product groups (cosmetics, toys, electronics) have extra safety and labeling rules.
FAQ
Do I need a privacy policy if I'm small?
If you collect any personal data (names, emails, addresses), you usually need one, regardless of size.
Can I use a template?
Templates are a good start. Adapt them to your business and check them when your setup changes.
Is this legal advice?
No, this is general information. For specific questions, talk to a lawyer.
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Editorial team 5minstore · Updated: November 1, 2026. General information, not legal or tax advice.